This Tivo is in a room we don't use much but that is changing soon. I'm sure this bolt is out of warranty, though, so I don't think Tivo would do much for me but maybe I should call and find out. Especially since ethernet and wifi both won't work. I had assumed this was operator error and not a hardware problem. It once again shows the SSID, asks for the password and confirms that it's connected but then if I test the connection the message is "router not found." If I try to ping the IP address, it's "destination not reachable." I've played around with different IP addresses and going back to dynamic - doesn't change the results. I can't connect to the Tivo by entering its IP address in a browser. I connected the Tivo to another switch in another room via a long cable. I tried the Tivo with a new ethernet cable. If you are missing channels on your TiVo device we highly recommend improving your antenna signal strength (Even if other devices will receive the channel).įor all other TiVo Issues please visit TiVo support.So - I confirmed that the internet is working in the room by connecting other things to the switch in there. All TV tuners have different sensitivity levels so just because your TV receives a channel it does not mean that your TiVo will receive that channel as well. If you TV antenna signal is weak, TiVo may not display one or more of your channels. This wasnt like this before the new service update this month. Channel Issues: The TiVo Edge requires a strong TV antenna signal to lock onto and save channels. The TiVo service must be reachable over the internet from your home network via the following ports (OUTBOUND): Access your router from your computer and ensure the outbound ports listed below are open. Visit the TiVo Website additional troubleshooting support.ĥ. TiVo set top boxes and TiVo Desktop software must be able to access the TiVo service to enable features, access content, and perform updates. If your DVR won't respond to the TiVo remote control, it could be an issue with the batteries or it may be an interference issue. Remote Control Issues: If you need assistance with programing your TiVo remote and/or for device compatibility concerns, visit TiVo Website for assistance. If you continue to have WiFi & Internet issues please visit TiVo website for additional troubleshooting support.Ĥ. In most cases the issues are the result of your home's WiFi router hardware, software and password settings. WiFi & Internet Issues: The vast majority of WiFi and internet connection issues are typically not related to the TiVo device. If you continue to have audio and or video issues please visit TiVo website for additional troubleshooting support.ģ. To resolve these issues, double check your HDMI connections and TV settings. Audio & Video Issues: The only audio and video issues that we encounter typically result from loose, problematic, and defective HDMI cables, HDMI compatibility issues when routing the HDMI through other devices such as soundbars and audio receivers, TV setting issues including HDMI-CEC settings in the TV, and in many cases the TV is on an incorrect input mode. If this step is not completed, your hardware will remain listed under a generic Channel Master account and may eventually lose its service.)Ģ. (If you purchased a TiVo from Channel Master with all-in service, you will need to contact TiVo during initial installation to update your TiVo hardware so that it is listed under an account with your information. If you see this message or have issues with your TiVo account, you will need to contact TiVo for support. The TiVo Edge will typically provide a message and a customer service number on the screen when there are issues with your account. This includes DVR's purchased with an all-in subscription. Account Issues: All TiVo DVRs are required to connect to TiVo's central server for initial activation and for ongoing use. Issues with the TiVo Edge typically fall into 5 main categories.ġ. Hardware issues on the TiVo Edge are extremely rare.
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